Good to know
Q & A
Things to know
Information about arrival, departure and stay
To guarantee a perfect start into your holiday, we would like to answer you the most common questions.
If your question is not answered in our Q&A do not hesitate to contact us anytime!
Questions & Answers
On arrival day, your room will be available from 3:00 PM. On the departure day, we request that you check out by 11:00 AM.
If you stay in Obertauern on your departure day, you are welcome to leave your luggage with us.
With your deposit, we book 40% of the total price of the stay, so this booking is guaranteed and we keep the room (s) free for you for the entire stay.
A free cancellation of the reservation is possible up to 60 days before arrival. In the event of a later cancellation, the hotel reserves the right to debit the credit card by 40% up to 30 days, 90% up to 7 days and 100% up to arrival if the reservation is not rented out.
In the event of no-show or earlier departure, we will charge 100% of the total amount.
To pay your hotel bill, our team at the front desk accepts cash, debit, Visa, MasterCard and Amex. An ATM (for cash withdrawals) is available at FREUDENHAUS. All prices are in euros and are inclusive of all taxes and local taxes.
Our reception can hand you ski passes out from 08.00 am – 9.30 pm from 1 to 8 days. You can pay the ski pass at your Check-Out or directly at the reception.
In the room categories “Standard” double room, “Superior” double room, “Deluxe” double room and in our Junior Suite, one garage parking space per room is already reserved and included in the room price.
Depending on occupancy, we are happy to reserve a parking space in our garage for EUR 25,- per night.
Otherwise you are welcome to park your car in one of our parking spaces next to the hotel.
Of course you can take your beloved dog for EUR 35,00 per night with you.
Our FREUDENHAUS ski rental is located directly opposite the hotel (20m).
As a hotel guest you will receive a discount of up to 15% on your ski rental.
If you would like to book your equipment from home, you are welcome to do so online. Here, you will also receive a discount of up to 15% on the rental and your skis will be ready for you upon arrival!
From arrival to departure, your holiday in our hotels should be as pleasant as possible.
That’s why we offer our guests a Late Check-Out on request and subject to availability.